DELIVERY & RETURNS POLICY
Last Updated: June 2026
Delivery Policy
At NXT Gen Peptides UK, we are committed to processing and dispatching orders as efficiently as possible.
Orders placed and successfully paid for are typically dispatched within one working day. During periods of high demand, promotional events, public holidays, or where additional verification checks are required, dispatch times may be extended.
Where available, orders are shipped using Royal Mail or another reputable courier service. Tracking information will be provided when applicable and once made available by the carrier.
Delivery Timeframes
Delivery estimates provided at checkout are for guidance only and are not guaranteed unless a guaranteed delivery service has been specifically selected.
NXT Gen Peptides UK shall not be liable for delays caused by:
* Royal Mail or courier services
* Adverse weather conditions
* Customs inspections
* Public holidays
* Industrial action
* Incorrect customer information
* Circumstances beyond our reasonable control
While we will always work with our delivery partners to resolve issues promptly, we cannot guarantee delivery dates once an order has been dispatched.
Shipping Address Accuracy
Customers are responsible for ensuring that all delivery information is accurate and complete at the time of ordering.
NXT Gen Peptides UK cannot accept responsibility for delays, losses, or additional costs arising from incorrect shipping information supplied by the customer.
For security and fraud prevention purposes, shipping addresses may not be amended once an order has entered processing or dispatch stages.
Lost, Delayed or Undelivered Parcels
If a parcel is believed to be lost in transit, we will initiate an investigation with the relevant courier.
Refunds or replacement shipments will only be considered once the courier’s investigation has been completed and the parcel has been officially classified as lost.
Courier investigations typically take up to 15 working days but may take longer depending on the carrier involved.
Products that remain in transit cannot be resent or refunded until the carrier’s investigation has concluded.
Where a parcel is returned to NXT Gen Peptides UK due to failed delivery attempts, refusal of delivery, or incorrect address details, customers may be responsible for any additional shipping charges incurred.
Returns Policy
Due to the specialist nature of research-use products sold by NXT Gen Peptides UK, returns are limited and subject to the conditions outlined below.
Defective, Damaged or Incorrect Products
If you receive a product that is:
* Damaged during transit
* Defective upon arrival
* Incorrectly supplied
You must notify us within 48 hours of delivery by contacting:
Photographic evidence may be requested to assist with our investigation.
Where a claim is verified, we may offer:
* A replacement product
* A refund
* Store credit
at our sole discretion and in accordance with applicable consumer protection laws.
Return Requirements
Where a return is authorised:
* Products must be returned in their original condition and packaging.
* Products must not be opened, tampered with, or altered.
* Returned items must be received before any refund or replacement is issued unless otherwise agreed.
NXT Gen Peptides UK reserves the right to inspect returned goods before determining eligibility for a refund or replacement.
Order Cancellations
Orders may be cancelled prior to dispatch by contacting us as soon as possible.
Once an order has been dispatched, cancellation requests may not be possible until the item has been returned and assessed.
Non-Returnable Products
For safety, quality control, and regulatory reasons, we generally do not accept returns of:
* Opened products
* Used products
* Products that have been improperly stored
* Products damaged after delivery
* Products returned without prior authorisation
Customer Responsibility
Customers are responsible for ensuring that products are handled, stored, and used appropriately following delivery.
NXT Gen Peptides UK accepts no responsibility for product degradation, damage, or loss resulting from improper handling or storage after delivery.
Research Use Only Notice
ALL PRODUCTS SOLD BY NXT GEN PEPTIDES UK ARE STRICTLY FOR RESEARCH PURPOSES ONLY.
Products are not intended for:
* Human consumption
* Veterinary use
* Medical use
* Diagnostic use
* Therapeutic use
* Cosmetic use
NXT Gen Peptides UK does not provide advice regarding dosage, administration, reconstitution, treatment protocols, or any form of human application.
Customers are solely responsible for conducting their own independent research and ensuring compliance with all applicable laws and regulations.
Contact Information
NXT Gen Peptides UK
Website: www.nxtgenpeptidesuk.com
Email: info@nxtgenpeptidesuk.com
For all delivery, returns, and order enquiries, please contact us using the details above.
