REFUNDS, CANCELLATIONS & CHARGEBACK POLICY
Last Updated: June 2026
This Refunds, Cancellations & Chargeback Policy applies to all purchases made through www.nxtgenpeptidesuk.com (“Website”) and governs cancellations, returns, refunds, replacements, and payment disputes relating to products supplied by NXT Gen Peptides UK (“NXT Gen Peptides”, “we”, “us”, or “our”).
By placing an order, you acknowledge that you have read, understood, and agreed to this Policy.
1. Research Use Only Products
All products sold by NXT Gen Peptides UK are supplied strictly for laboratory research, analytical testing, and scientific investigation purposes only.
Products are:
* Not for human consumption.
* Not for veterinary use.
* Not intended for medical, therapeutic, diagnostic, cosmetic, or pharmaceutical purposes.
* Supplied solely as research-use materials.
Due to the specialist nature of these products and the need to maintain product integrity, quality assurance, traceability, and contamination controls, returned products may not be resold or reintroduced into inventory once dispatched.
2. Order Cancellations
Before Dispatch
Orders may be cancelled at any time prior to dispatch by contacting:
Where an order has not yet entered the fulfilment process, a full refund will be issued to the original payment method.
After Dispatch
Once an order has been dispatched, cancellation requests may only be considered in accordance with applicable consumer protection laws.
Return shipping costs remain the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied.
Refunds will not be issued until returned goods have been received and inspected.
Refused or Uncollected Deliveries
Refusing delivery or failing to collect a parcel does not automatically cancel an order.
Where a parcel is returned to us due to non-collection, refusal, or incorrect address information supplied by the customer, any return shipping fees or courier charges incurred may be deducted from any approved refund.
3. Refund Eligibility
Refunds, replacements, or store credit may be considered only in the following circumstances:
* Products received are damaged during transit.
* Products received are defective.
* Incorrect items have been supplied.
* A parcel has been officially declared lost by the courier following investigation.
Supporting evidence, including photographs, may be required before a claim can be assessed.
All claims are subject to verification and approval by NXT Gen Peptides UK.
4. Non-Refundable Circumstances
Refunds will generally not be provided for:
* Change of mind.
* Incorrect product selection.
* Misunderstanding of product specifications.
* Misinterpretation of research suitability.
* Failure to read product descriptions or policies.
* Delayed delivery where a parcel remains in transit.
* Refused deliveries.
* Failure to collect a parcel.
* Opened, used, altered, or tampered products.
* Experimental, laboratory, analytical, or research outcomes.
* Third-party testing results.
* Alleged product performance expectations.
5. Returns Procedure
Returns are accepted only where authorised in writing by NXT Gen Peptides UK.
Approved returns must:
* Remain unopened and unused.
* Be returned in original packaging.
* Include all supplied materials.
* Be adequately packaged for safe return transit.
Returned items are subject to inspection before any refund, replacement, or credit is approved.
Unauthorised returns may be refused and returned to the sender at the sender’s expense.
6. Lost or Delayed Shipments
Delivery dates provided at checkout are estimates only unless a guaranteed service has been selected.
Products cannot be resent or refunded while a shipment remains actively in transit.
Where a parcel is officially declared lost by the courier following investigation, NXT Gen Peptides UK may, at its discretion:
* Issue a replacement shipment; or
* Provide a refund to the original payment method.
Courier investigations typically require up to 15 working days but may take longer depending on the carrier involved.
7. Chargeback Policy
Contact Us First
Customers agree to contact NXT Gen Peptides UK before initiating any chargeback, payment dispute, or payment reversal request.
Many issues can be resolved quickly through our customer support team.
Chargeback Disputes
NXT Gen Peptides UK reserves the right to challenge chargebacks where evidence demonstrates that:
* Products were dispatched as ordered.
* Delivery was successfully completed.
* Policies were accepted during checkout.
* Claims are inconsistent with the facts of the transaction.
Evidence submitted may include:
* Order confirmations.
* Payment records.
* Shipping confirmations.
* Tracking information.
* Delivery confirmations.
* Customer correspondence.
* Website acceptance logs.
* Research-use acknowledgements completed during checkout.
8. Abuse Prevention
To protect our customers and business operations, we reserve the right to investigate and take action against:
* Fraudulent refund requests.
* Repeated chargeback activity.
* False delivery claims.
* Abuse of goodwill replacements.
* Misrepresentation of product use.
Where appropriate, we may:
* Refuse future orders.
* Suspend customer accounts.
* Report suspected fraudulent activity to payment providers, financial institutions, fraud prevention databases, or relevant authorities.
9. Refund Processing
Once approved, refunds are normally processed within 3–5 working days.
Depending on the customer’s payment provider or banking institution, it may take additional time for funds to appear in the customer’s account.
Refunds will be issued only to the original payment method used for purchase.
10. Limitation of Liability
NXT Gen Peptides UK shall not be liable for:
* Delivery delays outside our control.
* Customer errors when ordering.
* Research outcomes or experimental results.
* Product misuse.
* Failure to read Website policies or product descriptions.
Our maximum liability in relation to any order shall not exceed the purchase price paid for that order.
11. Statutory Rights
Nothing in this Policy excludes or limits any rights that cannot be excluded under applicable consumer protection laws.
Where statutory rights apply, those rights remain unaffected.
12. Contact Information
NXT Gen Peptides UK
Website: www.nxtgenpeptidesuk.com
Email: info@nxtgenpeptidesuk.com
For all cancellation, refund, return, or chargeback enquiries, please contact us using the details above before initiating any dispute through your payment provider.
By placing an order with NXT Gen Peptides UK, you acknowledge that you have read, understood, and agreed to this Refunds, Cancellations & Chargeback Policy.
